Refund policy
Returns & Refunds Policy
At Lara Global Shop, we want you to be completely satisfied with your purchase. Please review our returns and refunds policy below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in the same condition in which you received it, and, where applicable, in its original packaging. You will also need your order number or other proof of purchase.
14-Day Right to Cancel – UK Customers
If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving the goods, subject to applicable exclusions under UK consumer law.
After notifying us of your decision to cancel, you must return the goods in accordance with the return instructions provided by us.
Nothing in this policy affects your statutory rights under UK consumer law.
How to Request a Return
To request a return, please contact us at carlos.alexandre@laraglobalshop.com and provide your order number and the reason for your return.
If your return is accepted, we will provide you with return instructions and the appropriate return address. Please do not send products to any address without first contacting us.
Items returned without prior authorisation may not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, faulty, defective or incorrect, contact us as soon as possible so that we can assess the issue and provide an appropriate solution.
Where goods are faulty, damaged or not as described, we will provide a remedy in accordance with applicable UK consumer law.
Exceptions and Non-Returnable Items
Certain types of products may not be eligible for return, including personalised or custom-made products, perishable goods, and items that cannot be returned for hygiene or health protection reasons once unsealed, where permitted by law.
Please contact us if you are unsure whether your item is eligible for return.
Return Shipping
For returns due to a change of mind, customers may be responsible for return postage costs where permitted by law. We will inform you of the applicable return procedure before you send the item back.
If an item is faulty, damaged, incorrect or not as described, return costs will be handled in accordance with your statutory rights.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.
Where applicable under UK consumer law, refunds following cancellation will be processed within the legally required timeframe.
Exchanges
If you would like a different item, please contact us first so that we can advise you on the most appropriate return or replacement procedure.
Contact Us
If you have any questions about a return or refund, please contact:
Lara Global Shop
Email: carlos.alexandre@laraglobalshop.com